Privacy Policy

This Privacy Policy is formulated by uprootcleanshop.com to explain how our platform collects, uses, stores, protects and manages personal information of all users who visit, register, browse and complete transactions on our website. This policy applies to all visitors, registered members, buyers, wholesale partners and other users of uprootcleanshop.com. By accessing, browsing, registering an account or placing an order on our website, you agree that we may collect and use your information in accordance with this Privacy Policy.

We regard the protection of user privacy as a top priority in daily operation. All information collected by uprootcleanshop.com will only be used for normal platform operation, order processing, service delivery and user communication. We will never sell, rent, leak or illegally transfer your personal information to any third party without your explicit consent. We reserve the right to update this policy according to platform adjustments and industry standards, and the revised content will be published on the corresponding page of uprootcleanshop.com in a timely manner.

When you use services on uprootcleanshop.com, we collect different types of information based on usage scenarios, and all collection activities follow the principle of necessity and moderation.

First, general browsing data. When you visit our website, the system will automatically record non-identifiable information including IP address, browser type, device model, access time, visited pages, stay duration and page navigation tracks. This data is only used for analyzing website operation, optimizing page layout, improving product display and enhancing browsing experience, and cannot be linked to your personal identity.

Second, account registration information. If you register an account on uprootcleanshop.com, we will collect your username, login password and bound email address. This information is used for identity verification, account login, password recovery and receiving platform notifications.

Third, order and transaction information. When you place and pay for an order, we will collect your recipient name, delivery address, contact details, order contents, product selections, payment amount, payment channel and transaction records. This information is essential for us to complete picking, delivery, logistics tracking and after-sales services. All transaction data is stored with encryption protection.

Fourth, communication records. When you send emails to our service mailboxes including support@uprootcleanshop.com, press@uprootcleanshop.com and wholesale@uprootcleanshop.com for consultation, feedback or cooperation, we will retain email content, contact addresses and communication records to follow up and solve your problems.

All user information collected by uprootcleanshop.com will be used within legal and reasonable scopes, and we will never expand the usage scope without authorization.

We use registration information for account management, identity verification and account security maintenance, to ensure you can use your account normally. We apply recipient details and order data to complete product picking, packaging, delivery and logistics tracking, so as to deliver goods accurately to your address. We rely on order records and contact information to handle returns, refunds, product inquiries and complaints, and provide timely after-sales support.

We also analyze browsing and order data to learn about user preferences, optimize product selection, adjust website functions and upgrade overall shopping experience. We will send order status updates, logistics reminders and platform activity notifications to your bound email according to your authorization. For wholesale partners contacting via wholesale@uprootcleanshop.com, we use submitted cooperation information to carry out business docking and maintain long-term partnerships.

We promise all information usage is limited to the internal operation of uprootcleanshop.com, and we will not use user data for illegal marketing or spam distribution.

uprootcleanshop.com adopts industry-leading encryption technology and secure servers to store all user information. Sensitive data such as account passwords, payment records and personal contact details are stored with layered encryption. Our technical team conducts regular server maintenance, system upgrades and security detection to fix potential vulnerabilities and prevent network attacks, hacker intrusion and data leakage.

User data is saved in a dedicated secure database, and only authorized internal staff can access the data with strict permission control. All employees who have access to user information have signed confidentiality agreements. We will hold relevant personnel fully responsible if user information leakage is caused by internal staff.

The storage period of user information complies with service requirements. Your account and order information will be retained during your use of our services. After orders and related after-sales procedures are fully completed, we will keep transaction data for a reasonable period in accordance with operational norms. You can log in to your account or contact customer service to inquire, modify or delete your personal information within the scope permitted by system rules.

Under normal circumstances, uprootcleanshop.com will not actively share, disclose or transfer your personal information to irrelevant third parties. We may disclose information appropriately only in the following limited situations, and we will control the disclosure range to the minimum.

We may share information with designated third parties if you provide explicit written consent or active authorization. We also need to disclose necessary information to logistics providers and payment service partners to complete delivery and fund settlement. All cooperative parties are required to sign confidentiality agreements, and they can only use the information to fulfill agreed services. In addition, we will disclose relevant user information truthfully when required by formal legal procedures and regulatory authorities.

We will never cooperate with marketing companies or advertising agencies to sell or exchange user information, and we will always safeguard user privacy security.

As a user of uprootcleanshop.com, you have the right to log in to your account to view, modify and update your personal profile, delivery address and bound email at any time. You may apply to delete unnecessary historical data in compliance with platform rules, and turn off information push authorization whenever you want. You also have the right to inquire about the types, scope and usage of information collected by our platform.

If you find your personal information is leaked, abused or used improperly, please contact our customer service team via support@uprootcleanshop.com immediately. We will launch an investigation right away and take effective measures to eliminate risks and solve problems. We remind you to protect your account password and device security in daily use, and do not disclose account information to others arbitrarily, to jointly maintain information safety.

uprootcleanshop.com reserves the right to revise and update this Privacy Policy due to platform operation adjustments, changes in industry regulations and service upgrades. Once the policy is updated, the latest version will be published on the Privacy Policy page of uprootcleanshop.com and take effect immediately after release.

We suggest all users check this policy regularly to stay informed of the latest privacy protection rules. Your continued use of services on uprootcleanshop.com after policy updates means you accept and agree to the revised contents. If you do not agree with the updated policy, you may stop using our website and related services.