Terms of Use

1. Introduction & Acceptance of Terms

Welcome to uprootcleanshop.com (hereinafter referred to as “the Website”). These Terms of Use form a legally binding agreement between you (hereinafter referred to as “User”, “you” or “your”) and the website operator (hereinafter referred to as “we”, “us” or “our”). All activities including but not limited to browsing pages, registering accounts, viewing products, placing orders, completing payments, using after-sales services and interacting with customer service on this Website shall be governed by these Terms of Use, together with our Shipping Policy, Refund Policy, Privacy Policy and other supplementary rules.

By accessing, browsing, registering an account, placing an order or using any functional service of the Website, you confirm that you have fully read, understood and voluntarily accepted all provisions herein. If you disagree with any clause of these Terms of Use, you must stop using the Website and all related services immediately.

We retain the absolute right to revise, update, supplement or adjust these Terms of Use at any time in light of business development, platform operation, industry norms and relevant laws and regulations. The revised terms will take effect immediately upon being published on the official page of the Website. Your continued use of the Website after the update constitutes your acceptance of the revised Terms of Use.

All services provided by the Website are only for legitimate personal consumption and formal commercial cooperation. If you use the Website on behalf of an enterprise, institution or other legal entity, you warrant that you have obtained full legal authorization to bind the entity to abide by these Terms of Use.

2. Definition of Terminology

For clearer interpretation and implementation, we define core terms as below:

Website/Platform: Refers to uprootcleanshop.com, including all its subordinate web pages, functional modules, server systems, mobile adaptive pages and affiliated service channels operated by us.
User: All visitors, registered members, individual purchasers, wholesale clients, distributors and other personnel who access, register, trade or communicate on the Website.
Services: All functions launched on the platform, covering product display, online ordering, payment processing, global logistics, return & refund, customer consultation, wholesale cooperation, message delivery and other supporting services.
Products: All lint removers, pet hair cleaners, matching accessories and other goods displayed, promoted and sold on the Website.
Personal Data: All identifiable information submitted or generated during your use of the Website, including account name, password, real name, contact number, delivery address, payment records, chat logs and order information.
Cookies: Small text files stored on your device when you visit the Website, used to optimize browsing experience and record user preferences.

3. Account Registration, Use & Management

3.1 Registration Rules

You may register a personal account voluntarily to enjoy exclusive services such as order history inquiry, address saving and one-click checkout. During registration, you must provide true, accurate, complete and valid information. We have the right to reject registration applications, suspend or cancel accounts that use false, forged or incomplete information.

One natural person or legal entity shall only own one official account in principle. Without our written approval, you are prohibited from batch registering accounts, registering accounts for others, using fake identities to create accounts, or holding multiple accounts to conduct improper transactions. We may freeze or delete duplicate accounts and restrict relevant access rights for violations.

3.2 Account Security

You are solely responsible for safeguarding your account, username and login password. You shall not disclose, share, rent, sell, lend or transfer your account to any third party for any reason. All operations conducted under your account, including order placement, payment, information modification and message sending, shall be deemed as your independent behaviors, and you shall bear all corresponding legal and economic liabilities.

If you detect abnormal login, account theft, information tampering or unauthorized use, please contact our customer service via support@uprootcleanshop.com promptly to apply for account freezing and password reset. We will provide technical assistance within reasonable limits, but we shall not be liable for any losses caused by your improper custody of account information.

3.3 Account Modification, Suspension & Termination

You may log in to your account to edit personal profiles, delivery addresses and binding emails at any time. To cancel an account, you need to settle all pending orders, return procedures and after-sales disputes first, then submit a cancellation application to customer service. After account termination, your personal data will be processed in accordance with our Privacy Policy.

We have the right to issue warnings, temporarily freeze, permanently ban or cancel accounts that violate these Terms of Use, national laws or public order. Violations include but are not limited to malicious order placement, excessive returns, fraudulent transactions, illegal information release, long-term inactivity and platform rule violations.

4. Website Access & Code of Conduct

4.1 Service Operation Statement

We will strive to maintain the stable and uninterrupted operation of the Website. However, we do not guarantee that the service will be 100% error-free, uninterrupted or free from network failures. Temporary service suspension may occur due to system maintenance, version upgrade, network fluctuation, equipment failure, cyber attack and other objective factors. We will post advance notices for routine maintenance when possible, and shall not be held responsible for service interruptions caused by force majeure or uncontrollable factors.

4.2 Prohibited Behaviors

When using the Website, you are strictly forbidden to engage in the following acts:

Use crawlers, plug-ins, robots, malicious scripts or third-party tools to illegally capture website data, refresh pages in batches, place bulk orders or occupy server resources.
Tamper with, decompile, crack or modify the Website’s code, programs and functional modules without written permission, or attempt to invade the platform server and steal background data.
Bypass access restrictions to enter hidden pages, background systems and non-public data areas.
Publish, disseminate or transmit illegal, pornographic, violent, insulting, defamatory, threatening, discriminatory or false information, as well as spam, malicious links and advertising content.
Forge platform identities, pretend to be our staff to defraud users’ information or property, or carry out fraud, extortion and other illegal activities.
Use the Website to engage in any acts that violate local laws, regulations and public morality.

Once violations are confirmed, we have the right to restrict your access, freeze your account and retain relevant evidence. We will report serious illegal acts to the competent authorities in accordance with the law.

4.3 Third-Party Links

The Website may contain hyperlinks to third-party platforms, websites and resources for your convenience. We only provide link channels and have no control over the content, service quality, data security and rules of third-party platforms. You acknowledge that accessing third-party links is at your own risk. We shall not be liable for any losses, disputes or risks arising therefrom. You need to abide by the terms of use and privacy policies of corresponding third-party platforms.

4.4 Cookies Policy

The Website uses cookies to record your browsing habits, optimize page display and improve user experience. By continuing to browse the Website, you agree to our use of cookies. You can adjust the cookie settings through your browser; please note that disabling cookies may affect part of the Website’s functions. Our cooperative advertising partners may also use cookies in accordance with relevant regulations.

5. Intellectual Property Protection

All text, pictures, product images, trademarks, logos, page layouts, graphic designs, copywriting, videos, technical codes and other content on the Website are protected by international copyright, trademark and intellectual property laws. All intellectual property rights belong exclusively to us or our authorized partners.

Without our prior written consent, no user or third party may copy, reproduce, reprint, distribute, forward, modify, edit or create derivative works based on the above content, nor use it for commercial purposes. Any unauthorized infringement of intellectual property rights will result in legal liability. We reserve the right to claim compensation for all losses caused by infringement.

6. User Content & Comment Rules

Some areas of the Website allow users to post comments, feedback and messages. You fully understand that all published content represents only your personal opinions, not the position of the Website. We have the right to monitor, review, edit or delete any published content at any time.

You warrant that all content you post is legal, authentic and does not infringe the legitimate rights and interests of any third party. You shall not publish defamatory, obscene, violent, illegal or infringing content. You hereby grant us a non-exclusive, perpetual, worldwide license to use, reproduce, edit and distribute your published content in all forms and media. We shall not be liable for disputes or losses caused by user-published content.

7. Hyperlink & iFrame Rules

7.1 Link to Our Website

Official government agencies, mainstream search engines and news media may link to our Website without prior written approval, provided that the link is not deceptive and does not falsely imply sponsorship or endorsement.

Other organizations and institutions that intend to create hyperlinks to our Website must send a link application email to us, including organization name, contact information, website address and specific link pages. We will reply within 2 to 3 working weeks after receiving the application. We have the right to reject any link request at our discretion.

After approval, you may use our website name or official URL for linking. Using our trademarks, logos and graphic materials for linking is prohibited unless a separate trademark licensing agreement is signed.

7.2 iFrame Restrictions

You are not allowed to create iFrames or nested frames for any pages of the Website without our written permission. Any act that changes the original display style, layout and visual effect of our pages is strictly prohibited.

8. Transaction Related Provisions

8.1 Product & Price Statement

We will try our best to ensure the accuracy of product information, pictures, specifications and prices. Due to objective factors such as shooting light and display equipment, minor color difference between pictures and physical products is normal and does not constitute a quality problem. We reserve the right to adjust product prices and promotional activities at any time without prior notice.

8.2 Order & Payment

After you place an order successfully, please complete the payment within the specified time. Unpaid orders will be automatically cancelled upon expiration. You promise that all payment behaviors are legal and compliant. We have the right to cancel orders with abnormal payment information or suspected fraud.

8.3 Logistics & Delivery

We will arrange delivery in accordance with the rules stated in the Shipping Policy. Delivery time is affected by logistics routes, customs inspection and regional policies. We will track the logistics information for you, but we shall not be liable for delays, loss or damage of goods caused by logistics companies, customs or force majeure.

9. Disclaimer & Liability Limitation

To the fullest extent permitted by applicable laws, we make no express or implied warranties for the Website, including but not limited to the accuracy, completeness, timeliness and applicability of website information, products and services.

We shall not be liable for any indirect loss, consequential loss, economic loss or reputation loss arising from your use of the Website. This liability limitation does not apply to personal injury, death, fraud and fraudulent misrepresentation caused by our intentional acts or gross negligence, which cannot be exempted by law.

We are not responsible for losses caused by force majeure, including natural disasters, wars, government policy adjustments, network paralysis, cyber attacks and other uncontrollable events.

10. Termination of Service

We may suspend or terminate the provision of all services to you immediately if you seriously violate these Terms of Use, relevant laws and regulations, or bring adverse impacts to the Website and other users. After service termination, you still need to abide by the clauses involving intellectual property rights, confidentiality and liability limitation in these Terms of Use.

11. Modification, Severability & Governing Law

We may revise these Terms of Use at any time as required. If any clause herein is deemed invalid or unenforceable due to violation of laws and regulations, the remaining clauses shall still remain fully valid and binding.

These Terms of Use shall be governed by the laws of the jurisdiction where our company is located. In case of any dispute arising from the use of the Website, both parties shall resolve it through friendly negotiation first; if negotiation fails, either party may submit the dispute to the competent court of the local jurisdiction for settlement.

12. Contact Information

If you have any questions, suggestions or complaints about these Terms of Use or our services, please contact our customer service team via email: support@uprootcleanshop.com. We will reply and handle your feedback as soon as possible.